Terms of Service

Last updated: 2026-04-21 · Effective: 2026-04-21

These Terms of Service (“Terms”) form a binding agreement between you and Norden Vision OÜ, a private limited company registered in Estonia under registry code 14173557, with its registered office at Katusepapi 6, Tallinn, Estonia (“we”, “us”, “nordenagent”). These Terms govern your access to and use of nordenagent.com and every related subdomain, service, API, and mobile surface we operate (collectively, the “Service”).

By creating an account, signing in, or otherwise accessing the Service, you agree to these Terms, to our Privacy Policy, to the Acceptable Use Policy, and, if you act on behalf of a business whose data we process, to our Data Processing Addendum. If you do not agree, you must not use the Service.

1. Who may use the Service

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally able to enter into a binding contract. If you sign up on behalf of a company, you warrant that you are authorised to do so and that the company is bound by these Terms.

The Service is not directed to, and must not be used by, anyone under the minimum age stated above. We do not knowingly collect personal data from children; if we learn that we have, we will delete it.

2. Your account

You are responsible for keeping your credentials confidential, for all activity under your account, and for any account you invite into your workspace. You must notify us at support@nordenagent.com without undue delay if you suspect unauthorised access.

We offer optional multi-factor authentication and strongly recommend you enable it, particularly for accounts that connect ad-spend capabilities.

3. Subscriptions, trials and billing

The Service is offered on a Free tier and on paid subscription plans (Starter, Pro, and any future tier) billed monthly or annually in advance. Current plan prices, features, and usage quotas are set out on /pricing and are incorporated here by reference.

Payment. All payments are processed by Stripe. You authorise us (via Stripe) to charge your selected payment method for the applicable fees plus any taxes (VAT / EU OSS) on each billing cycle until you cancel. You must keep your billing details current.

Trials. Paid plans may be offered with a free trial (currently 14 days for Pro). At the end of a trial the plan converts to a paid subscription at the advertised rate unless you cancel before the trial ends. We may limit trials to one per person or entity.

Renewals & price changes. Subscriptions renew automatically for the same cycle unless cancelled. We may change prices with at least 30 days’ notice by email to the billing contact on file; changes apply from the next renewal.

Refunds. Paid fees are non-refundable for partial billing periods. Where EU consumer law grants a right of withdrawal (14 days), you expressly consent that we start providing the Service immediately upon signup, and you acknowledge that by doing so you lose the right of withdrawal once we have performed the service in full. Statutory consumer rights that cannot be waived are unaffected.

Failed payments. If a payment fails, we will retry, notify you, and — if it is not resolved after the retry window — downgrade your workspace to the Free plan or suspend paid features. You remain responsible for amounts owed.

Third-party costs. The Service lets you connect and spend on third-party platforms (for example, Meta Ads, Google Ads). Those platforms bill you directly for media spend; we are not a party to those charges and do not receive or handle your ad-spend funds.

4. Usage limits and spend caps

Plans come with monthly quotas (ad generations, workflow runs, chat credits). You can view current usage on Settings → Billing. You can also set per-workspace daily and monthly ad-spend caps; once a cap is reached, automated ad publishing is blocked until you raise or reset it. You are responsible for configuring caps that match your budget — we do not guarantee that automated workflows will halt before caps are fully consumed.

5. Your content, credentials and integrations

You retain all rights in content you upload, prompts you write, and third-party accounts you connect (collectively, “Customer Content”). You grant us a worldwide, royalty-free, non-exclusive licence to host, transmit, display, process and otherwise use your Customer Content solely as needed to provide and improve the Service to you, and to enforce these Terms. We claim no ownership of your Customer Content.

When you connect a third-party integration, you represent that you are authorised to do so and to share the relevant data with us, and you agree that the third party’s own terms continue to govern your use of that platform. Integration secrets are encrypted at rest via Supabase Vault and are never shared with other customers.

6. AI-generated output

The Service uses large-language-model and image-generation providers (including Anthropic Claude, OpenAI, and Google Gemini via OpenRouter) to produce ad copy, briefs, images, and analyses (“Output”). Output is produced automatically and:

• may contain errors, hallucinations, or unintended similarity to other material;
• is not legal, financial, medical, or professional advice;
• is not exclusive — similar Output may be generated for other customers using similar prompts;
• requires human review. Every ad, post, carousel, email and outbound message must be approved inside the Service by an authorised human before publication. You are solely responsible for what you publish, including for compliance with platform rules, advertising law, consumer-protection law, copyright, trademark, and disclosure obligations (e.g. ad-label requirements).

To the extent we have rights in the Output, we assign those rights to you, subject to your compliance with these Terms. You are unconditionally responsible for verifying, editing, and attributing Output as the law of your jurisdiction requires.

7. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy. Violations may result in immediate suspension or termination. In short: no illegal activity, no infringement, no malware, no spam, no unauthorised access attempts, no impersonation, no circumventing quotas or safety controls.

8. Data processing and security

When we process personal data on your behalf (for example, audience data fetched from Meta Ads, Google Ads, or Google Analytics 4), we act as your processor under the Data Processing Addendum. We keep data encrypted in transit and at rest, enforce tenant isolation via Postgres row-level security, and maintain a published list of sub-processors.

9. Beta and experimental features

We may label features as “beta”, “preview”, or “experimental”. These are provided “as is”, may be changed or withdrawn at any time, and are excluded from any service-level commitment we publish.

10. Service availability

We aim for high availability and operate a public status page at /status. The Service is provided on a “reasonable efforts” basis and we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance and will announce significant windows on our changelog. Dependencies on third parties (LLM APIs, ad platforms, payment processors) may also cause interruptions beyond our control.

11. Feedback

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation to you. We will not publish personally identifying feedback without your consent.

12. Suspension and termination

You may delete your account at any time from Settings → Account. We may suspend or terminate your access immediately if (a) you materially breach these Terms or the Acceptable Use Policy, (b) a payment is overdue, (c) we are required to do so by law, or (d) your use is reasonably believed to pose a security or legal risk.

On termination, paid-tier access ends at the close of the current billing period (no partial-period refunds), and all workspace data is queued for deletion within 30 days (see Privacy Policy). Billing records are kept for the retention period required by Estonian tax law (currently 7 years).

13. Warranty disclaimer

To the maximum extent permitted by law, the Service and all Output are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will meet your requirements, be compatible with every third-party platform, or produce specific business outcomes.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or for loss of profits, revenue, goodwill, data, or ad-spend results, arising out of or related to these Terms or the Service, even if advised of the possibility.

Our total aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) the fees you have actually paid us in the twelve (12) months preceding the event giving rise to the claim, and (b) one hundred euros (€100). Nothing in these Terms excludes liability that cannot be excluded by law (for example, liability for death, personal injury, fraud, or wilful misconduct).

15. Indemnification

You agree to defend, indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) brought by a third party and arising out of (a) your Customer Content, (b) ads or other content you publish using the Service, (c) your violation of these Terms, the Acceptable Use Policy, any third-party platform terms, or any applicable law, or (d) your infringement of another party’s rights. We will promptly notify you of any such claim and co-operate reasonably in the defence.

16. Export control and sanctions

You warrant that you are not located in, ordinarily resident in, or a national of, any country or territory subject to comprehensive EU, UK, or US sanctions, and that you are not on any restricted-party list. You will not use the Service in breach of applicable export- control laws or sanctions.

17. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, internet or power outages, provider failures, and acts of governmental authority. The affected party will use reasonable efforts to mitigate the impact.

18. Changes to these Terms

We may update these Terms from time to time. If a change is material (e.g. changes to billing, liability, or your data rights), we will give at least 30 days’ notice by email to the account contact or by an in-product banner. Non-material changes take effect when posted. Your continued use of the Service after changes become effective constitutes acceptance.

19. Notices

We will send notices to the email address associated with your account. You will send notices to us at support@nordenagent.com. Notices are effective on receipt.

20. Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

21. Entire agreement; severability

These Terms, together with the documents linked from them, are the entire agreement between you and us regarding the Service and supersede any prior understandings. If any provision is held unenforceable, the remainder continues in force, and the unenforceable provision will be narrowed to the minimum extent necessary.

22. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Before filing a dispute, the parties will attempt in good faith to resolve it within 30 days of a written notice. Any unresolved dispute will be brought exclusively in the courts of Harju County, Tallinn, Estonia. Consumer mandatory protections in your country of residence are unaffected.

23. Contact

Norden Vision OÜ · Katusepapi 6, Tallinn, Estonia · registry code 14173557 · email support@nordenagent.com. For privacy requests, write to privacy@nordenagent.com.